Customer Enquiries
Product information, service processes, documentation and general queries; account-specific details through secure integration.
BFSI
Financial Services That Speak Your Customer's Language.
OAIKCO helps banks, NBFCs and insurers engage customers through multilingual, AI-powered voice conversations, aligned with your approved processes, scripts and escalation rules.
- Customer Enquiries
- Loan & Account Information
- Payment Reminders
- Collections Support
- Service Requests
- Multilingual Voice & Chat
22 Indian Languages
Plus 88 worldwide. Engage customers in their preferred language.
24x7 Customer Support
Always-on, consistent and scalable service.
Higher Customer Satisfaction
Faster answers in a familiar language.
Reduced Operational Cost
Automate routine enquiries and reminders.
Key use cases
Request a Demo Delivering Better Customer Experiences Across BFSI.
From product enquiries to payment reminders, OAIKCO enables consistent, multilingual communication across banking, NBFC and insurance operations.
Loan & Product Information
Guide customers on loan eligibility, the application process and required documents.
Payment Reminders
Consent-based reminders for EMIs, credit card dues and insurance premiums.
Collections Support
Courteous, approved-script reminders for overdue accounts, with escalation to your team for disputes or hardship.
Policy & Service Support
Help with policy details, renewals, claim procedures and service requests.
Channels
- Phone / IVRCore
- Web ChatAdd-on
- Mobile AppAdd-on
- WhatsAppAdd-on
- Microsoft TeamsAdd-on
- EmailAdd-on
Why BFSI organisations choose OAIKCO
Secure, Responsible and Scalable AI Engagement.
OAIKCO is designed for the specific needs of banks, NBFCs and insurers, with a focus on security, approved communication and measurable outcomes.
Multilingual Engagement
Communicate in 22 Indian languages and 88 worldwide.
Process Automation
Handle routine enquiries and service requests.
Domain-Specific Knowledge
Grounded in your banking, lending and insurance processes.
Seamless Integration
Connect with core banking, CRM and loan management systems, scoped per deployment.
Secure Infrastructure
ISO/IEC 27001 and 42001 certified; hosted in India.
Scalable Deployment
Suitable for small NBFCs through to large banks.
Outcomes we design for
Measurable Goals for Every Deployment.
Every BFSI deployment starts with clear targets, agreed with you and measured during the pilot.
Up to30%*Reduction in routine enquiry volume
Up to60%*Faster query resolution
HigherCustomer satisfaction and engagement
*Indicative outcome targets. Targets are agreed at the start of each deployment and measured during the pilot; actual results depend on the use case, call volumes and configuration.
Built for a regulated environment
Data Security
Infrastructure certified to ISO/IEC 27001:2022.
Works Within Your Compliance Framework
Approved scripts, consent capture and human escalation help your teams meet RBI and IRDAI expectations.
Hosted in India
Primary servers in India; disaster-recovery mirror in Singapore.
Human Oversight
Escalation and review for sensitive or disputed cases.
Frequently Asked Questions
Can OAIKCO support multilingual banking customers?
Yes. OAIKCO converses in 88 languages worldwide, including 22 Indian languages.
Can it send EMI and premium reminders?
Yes. Outbound reminders can be configured with customer consent, in line with your policies and applicable rules.
Can OAIKCO support collections?
Yes, with approved scripts, respectful communication and escalation to your team for disputes, hardship or complex cases.
Can it connect to our CRM or loan management system?
Yes. Integrations are scoped for each deployment based on available interfaces, permissions and security requirements.
Does OAIKCO make us RBI or IRDAI compliant?
Compliance remains with your institution. OAIKCO is designed to work within your compliance framework, with approved scripts, consent capture and human escalation.
Where is customer data hosted?
Primary servers in India, with a disaster-recovery mirror in Singapore.
Let's work together
Transform Customer Engagement in Your BFSI Organisation.
Talk to our team about how OAIKCO can support your customer service, collections or product enquiries.